Account Questions

Q1: I have just changed e-mail providers – do I need to change anything with TOTALcomputerbackup?

Q2: What happens if I forget my password or username?

Q3: What payment options are available?

Q4: How do I cancel my subscription and what happens to my data?

 

 

 

Q1: I have just changed e-mail providers – do I need to change anything with TOTALcomputerbackup?
A1: If you were using an always-on connection (ADSL, Cable or LAN) and have simply changed to another provider but still have an always-on connection - you do not need to do anything.

A2. If you were using a dial up account and have upgraded to an always on connection (ADSL, Cable or LAN), please follow the instructions below:

1. Click on the Start menu on your taskbar
   
2. Select: Programs – TOTALcomputerbackup – Change My Account Details
   
3. Scroll down (past Username and Password) to ‘Connection’
   
4. Remove the tick that was in ‘Use Existing Dialup Account’
   
5. Click SUBMIT
   
6. Click OK when the 'settings changed' box appears
   

A3. If you were using a dial up account and have changed providers but are still using a dial up account, please follow the instructions below:

1. Click on the Start menu on your taskbar
2. Select: Programs – TOTALcomputerbackup – Change My Account Details
3. Scroll down (past Username and Password) to ‘Connection’
4. From the pull down menu in ‘Select Dialup Account’ choose your new ISP
5. Click SUBMIT
   
6. Click OK when the 'settings changed' box appears
   

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Q2: What happens if I forget my password or username?
A: Your Username is present on all TOTALcomputerbackup correspondence that you receive (eg: your welcome email or Backup successful emails). In the event that you forget or misplace your password, login to your personal account section (at the top of any page on this website) where at the bottom of the page you will be able to automatically request a new password.

Please allow up to 24 hours for this to arrive and follow the instructions on the email on how to activate your new password.

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Q3: What payment options are available?
A: You may pay for TOTALcomputerbackup by either credit or debit card. All payments are processed by WorldPay Secure Payment Services and as such TOTALcomputerbackup do not hold any users card details.

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Q4: How do I cancel my subscription and what happens to my data?
A: To cancel your subscription, please contact accounts@totalcomputerbackup.com with your username and email address typing "unsubscribe" in the subject field.

When you cancel your subscription, TOTALcomputerbackup will ensure that all your data is erased from our servers within 30 days.

For more information please see our Cancellation Policy.

Note: If we receive notification to cancel during the 30 day free trial period no charge whatsoever will be made.

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