General Questions
Q1: Why should I backup my data?
Q2: How much does TOTALcomputerbackup cost?
Q3: How safe is my data on the TOTALcomputerbackup servers?
Q4: Do you offer a trial period?
Q5: Which platforms / operating systems can I use TOTALcomputerbackup with?
Q6: Will TOTALcomputerbackup work with any Internet connection?
Q7: Will TOTALcomputerbackup work with any Internet Service Provider (ISP)?
Q8: How do I subscribe to the TOTALcomputerbackup service?
Q9: I am concerned about using my credit card online, is it safe?
Q10: Can I use my computer to do other things whilst a backup is running?
Q11: Do you offer technical support?
Q12: How can I increase my storage requirements?
Q13: What is TOTALcomputerbackup's Privacy Policy?
Q14: How large is the TOTALcomputerbackup software and how long will it take to download?
Q15: Is my data immune from viruses whilst stored at TOTALcomputerbackup?
Q1: Why should I backup my data?
A: Consider the data you have on your computer (emails, documents, spreadsheets, databases, digital photos) - how
you would feel if it all disappeared! Consider the threats to your data, such as viruses, PC crashes, natural
disasters such as fire or flooding and of course theft (especially for laptops).
Backing up your data with TOTALcomputerbackup offers complete peace of mind, and guarantees that in the event of any crisis - your data always remains safe, secure and instantly available.
Q2: How much does TOTALcomputerbackup cost?
A: The TOTALcomputerbackup service starts at just £2.99 per month, which includes unlimited use of the
service and 500mb of storage capacity. We offer unlimited storage capacity and a complete price list can be
found in our costs section
Q3: How safe is my data on the TOTALcomputerbackup servers?
A: All data transferred to and from our servers is encrypted using 448-bit
encryption (over 3 times more secure than that used in the Internet banking industry). The encrypted files are stored on file servers located in 3 independent security protected data centres. In addition to restricted access, fire suppression systems and auxiliary power combine to ensure data integrity 7 days a week, 24 hours a day.
Q4: Do you offer a trial period?
A: TOTALcomputerbackup offer a 30 day free trial period, so please feel free to
download and use the service to test it out, and if you are not completely
happy for any reason we will ensure that your credit card is never debited.
Q5: Which platforms / operating systems can I use TOTALcomputerbackup with?
A: At this time you can use TOTALcomputerbackup with Windows 95/98/ME and Windows NT4/2000/XP. Further versions of the
software will be available shortly.
Q6: Will TOTALcomputerbackup work with any Internet connection?
A: Yes, you can use any Internet connection with TOTALcomputerbackup. This can be a standard dial up account via a modem, ISDN, cable, DSL, ADSL, LAN or T1 connection, using TCP/IP.
Q7: Will TOTALcomputerbackup work with any Internet Service Provider (ISP)?
A: The TOTALcomputerbackup service will work automatically with any ISP, provided that the software used to connect to the
Internet uses standard Windows connectivity.
Q8: How do I subscribe to the TOTALcomputerbackup service?
A: Click the "sign up" button at the top of any page on this website to register. You will need a valid credit or debit card.
Q9: I am concerned about using my credit card online, is it safe?
A: Yes it is absolutely safe. In fact it is safer than paying in shops, restaurants or over the phone as
many people do without fear. TOTALcomputerbackup have partnered with WorldPay, the leading provider of online payment services.
Q10: Can I use my computer to do other things whilst a backup is running?
A: Yes, TOTALcomputerbackup runs in the background so you probably won’t even notice anything happening until you get your reassuring backup successful email.
Q11: Do you offer technical support?
A: Yes. In the first instance we advise checking the help pages on this website as the answers to most
questions can be quickly found there. We also offer telephone and email support if required.
Q12: How can I increase my storage requirements at TOTALcomputerbackup?
A: TOTALcomputerbackup will automatically upgrade your account to ensure that increased storage
requirements are sustained at all times and data protection is never compromised.
Q13: What is TOTALcomputerbackup's Privacy Policy?
A: TOTALcomputerbackup undertake to comply with the UK Data Protection Act 1988. All the information that we
obtain about you is securely retained by TOTALcomputerbackup and never sold or given out to
any other company for marketing purposes. For more
detailed information, please review our Privacy Policy.
Q14: How large is the TOTALcomputerbackup software and how long will it take to download?
A: The software is 14.8mb and takes about 3 - 4 minutes to download with a cable or broadband connection.
It will take about 30 minutes using a 56k modem.
Q15: Is my data immune from viruses whilst stored at TOTALcomputerbackup?
A: Yes, all data is transferred and stored in an encrypted format which means that there is no way for
viruses to be transferred to other files.
Note: Any file that is transferred to TOTALcomputerbackup with a virus will be restored
with a virus.