Should you ever wish to delete information from our servers, please carry out the following instructions:
Open the TOTALcomputerbackup software by double clicking on the padlock icon on your desktop
Click on the 'Restore' window
Enter your password
Left click on the backup definition you wish to delete (or click on the plus (+) to view the cycles that you may wish to delete)
Once highlighted in blue, Select the 'FILE' menu and click on 'Delete from Server'
Enter your password to confirm your intention to delete your selected data from TOTALcomputerbackup.
Notes
a. If you are deleting a definition that contains a large amount of information you may find this can take up to 10 or 15 minutes
and a grey box will appear on the screen whilst this happens.
Please be patient and let the software run until it has finished deleting your information.
b. If you have deleted a complete definition from the server, please also ensure you have deleted it from
the ‘Backup’ area otherwise it will backup all over again when it’s next scheduled to run. To do this, open the TOTALcomputerbackup software
> highlight the definition > go up and click ‘delete’ on the taskbar.
IMPORTANT: Deleting information will reduce the storage for your account, however please be aware that once you have deleted information from our servers it will be completely removed and no longer available for restore. Please consider carefully before deleting any information. This action cannot be undone.
Return to top
